Insurance & TPA Services
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TPA & Insurance Support at TGH Onco-Life Cancer Centre
Making Cancer Treatment Easier with Insurance Guidance and Financial Help
At TGH Onco-Life Cancer Centre, we understand that managing finances during cancer treatment can be stressful — especially when dealing with insurance paperwork, approvals, and documentation.
That’s why our dedicated TPA (Third Party Administrator) Desk is here to help. Our team works closely with insurance companies and government schemes to ensure your treatment journey is as smooth, worry-free, and financially supported as possible.
What is a TPA?
A Third Party Administrator (TPA) is a licensed organization that acts as a link between the hospital, the insurance company, and the patient.
They do not pay for treatment themselves — but they help process your insurance claims and make sure all necessary documents are submitted on time. This makes cashless treatment and reimbursement smoother and faster.
What Does Our TPA Desk Do for You?
Our TPA team is trained to support you from the moment you are admitted till your claim is settled. Here’s how we help:
1. Claim Processing Support
- Assisting with the submission of documents needed for insurance approval
- Coordinating with your insurance provider for cashless authorization
- Helping with reimbursement claims after discharge
2. Communication with Insurance Companies
- Acting as the point of contact between you and your insurer
- Ensuring timely updates on approvals or clarifications
- Explaining policy terms if patients or families have doubts
3. Cashless Treatment Facility
- We offer cashless hospitalization for most major private and government insurance policies (subject to terms of individual policies)
- Reduces out-of-pocket expenses during treatment
4. Government Schemes and Insurance
- Support with government-funded insurance schemes like:
- Ayushman Bharat (PMJAY)
- Mahatma Jyotiba Phule Jan Arogya Yojana (MJPJAY)
- ESI, CGHS, and other state-level programs
Our team helps you understand:
- Eligibility criteria
- Required ID proofs and documents
- Limits and benefits of the scheme
5. Help for Underprivileged Patients
- If you do not have insurance or need extra support, our TPA team connects you with:
- Charity organizations
- CSR funding partners
- Foundations and trusts that provide financial aid for cancer patients
We guide you through the application process and help you access timely treatment without financial burden.
What You Should Keep Ready for TPA Process
To make the process faster and smoother, patients are advised to:
- Bring their insurance card and ID proof
- Keep ready doctor’s prescriptions, reports, and diagnosis papers
- Share all insurance details at the time of admission
Our TPA team will take care of the rest!
Why Patients Trust Our TPA Desk
- Experienced staff familiar with all major insurance providers
- End-to-end support – from admission to claim settlement
- Clear communication to avoid confusion or delays
- Compassionate handling of financially challenged patients
We know that patients come to us with hope — and our job is to ensure finances never get in the way of timely treatment.
TPA Desk Timings & Contact
Days: Monday to Saturday Time: 9:00 AM to 6:00 PM Location: TPA Helpdesk – TGH Onco-Life Cancer Centre Assistance: Available at the time of admission or through our front office/reception
Most Popular Question
Satara – TPA & Insurance Desk – Frequently Asked Questions
1. What is a TPA and how does it help me at Onco-Life Cancer Centre?
A TPA (Third Party Administrator) helps process insurance claims. Our TPA team assists you with documentation, approvals, and smooth claim settlement, so you can focus on treatment.
2. Does Onco-Life Cancer Centre provide cashless treatment?
Yes, we offer cashless treatment under most government and private insurance schemes, subject to your policy terms and approvals.
3. Which insurance companies are accepted here?
We are empanelled with almost all major private insurers like Star Health, ICICI Lombard, HDFC Ergo, Niva Bupa, Tata AIG, and government schemes like MJPJAY (Mahatma Jyotiba Phule Jan Arogya Yojana), Ayushman Bharat, CGHS, and ESIC.
4. Do I need pre-authorization for cashless treatment?
Yes, our TPA team will help initiate the pre-authorization process with your insurer. This is usually done before admission or treatment starts.
5. How long does it take for the cashless approval?
Typically, cashless approval takes 24–48 hours, depending on the insurer and the case. Emergency cases are prioritized.
6. Can I still get treated if I don’t have cashless approval in time?
Yes. You may be admitted on a deposit basis and our team will help convert it into cashless once the approval comes through.
7. What documents are needed for cashless hospitalization?
Basic documents include:
- Insurance card / policy number
- Aadhaar card / PAN card
- Doctor’s prescription
- Recent medical reports
Our TPA desk will guide you step by step.
8. Is there any support for poor or underprivileged patients?
Yes, we help connect eligible patients with charitable trusts, NGOs, and CSR funds that provide partial or full financial support.
9. Can I use multiple insurance policies together?
Yes, in some cases, we can coordinate multiple policies under coordination of benefits to maximize your claim.
10. What if my insurance claim gets rejected?
Our TPA team will help you understand the reason and guide you through possible resubmission or reimbursement options.
11. What happens if my claim is only partially approved?
You may need to pay the balance amount not covered by insurance. Our billing team will explain the breakdown clearly.
12. Is post-treatment follow-up also covered under insurance?
It depends on your policy. Some insurance plans do cover follow-ups or day-care procedures. We help you check coverage before booking.
13. Do you support reimbursement claims?
Yes, if cashless is not possible, we help you with complete documentation for smooth reimbursement processing.
14. Who do I contact if I need help with insurance paperwork?
Visit our TPA & Insurance Desk at the hospital entrance, or call our helpline. Our team is available Monday–Saturday, 9:00 AM to 6:00 PM.
15. Why should I choose Onco-Life Cancer Centre for insured cancer care?
Because we offer:
- One-stop cashless insurance coordination
- Support for both private & government schemes
- Guidance for financial aid if uninsured
- Quick TPA approvals & expert documentation team
- Compassionate care backed by clinical excellence
