Third Party Administrators
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Third Party Administrator (TPA) & Insurance Support
Navigating insurance during a critical health journey like cancer can be overwhelming. At Onco-Life Cancer Centre, we have a dedicated Third Party Administrator (TPA) and Insurance Support Team that ensures patients and their families can focus on treatment while we take care of the paperwork.
What is a TPA?
A Third Party Administrator (TPA) is a licensed body that acts as a bridge between the insurance company and the insured patient. Their role is to process insurance claims smoothly, ensure proper documentation, and support both the hospital and patient through the insurance claim cycle.
Our TPA Services Include:
- Cashless Insurance Processing: We offer cashless claim facilities across almost all major private and government insurance providers, making hospitalization easier and stress-free for patients.
- Documentation & Claim Assistance: Our team assists in gathering, preparing, and submitting all required documents, ensuring a hassle-free and timely claim settlement.
- Policy & Coverage Guidance: Patients are guided about their insurance policy details, eligibility, claim limits, and co-payments (if any) before admission or treatment.
- Real-Time Coordination with Insurance Providers: We actively coordinate with the TPA and the insurance companies to expedite approvals, address queries, and provide regular status updates to patients and families.
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Government Insurance & Schemes:
We are empanelled under multiple state and central government health schemes, including:
- Mahatma Jyotiba Phule Jan Arogya Yojana (MJPJAY)
- Ayushman Bharat
- ESIC and other government employee schemes Our team helps patients enrol and benefit from these services seamlessly.
- Support for Financially Challenged Patients: For patients who are not covered under insurance or are from economically weaker sections, we assist in arranging financial aid through charitable trusts, NGOs, and CSR-funded programs. We have a strong network of supporting organizations that have helped hundreds of patients receive life-saving treatment.
Why Our Insurance Support System Stands Out:
- Over 95% of admitted patients receive support through our TPA and funding services.
- Dedicated staff available on all working days for real-time support.
- Experience in handling high-value oncology claims.
- Transparent, ethical, and patient-centric approach in every case.
Most Popular Question
Satara – TPA & Insurance Desk – Frequently Asked Questions
1. What is a TPA and how does it help me at Onco-Life Cancer Centre?
A TPA (Third Party Administrator) helps process insurance claims. Our TPA team assists you with documentation, approvals, and smooth claim settlement, so you can focus on treatment.
2. Does Onco-Life Cancer Centre provide cashless treatment?
Yes, we offer cashless treatment under most government and private insurance schemes, subject to your policy terms and approvals.
3. Which insurance companies are accepted here?
We are empanelled with almost all major private insurers like Star Health, ICICI Lombard, HDFC Ergo, Niva Bupa, Tata AIG, and government schemes like MJPJAY (Mahatma Jyotiba Phule Jan Arogya Yojana), Ayushman Bharat, CGHS, and ESIC.
4. Do I need pre-authorization for cashless treatment?
Yes, our TPA team will help initiate the pre-authorization process with your insurer. This is usually done before admission or treatment starts.
5. How long does it take for the cashless approval?
Typically, cashless approval takes 24–48 hours, depending on the insurer and the case. Emergency cases are prioritized.
6. Can I still get treated if I don’t have cashless approval in time?
Yes. You may be admitted on a deposit basis and our team will help convert it into cashless once the approval comes through.
7. What documents are needed for cashless hospitalization?
Basic documents include:
- Insurance card / policy number
- Aadhaar card / PAN card
- Doctor’s prescription
- Recent medical reports
Our TPA desk will guide you step by step.
8. Is there any support for poor or underprivileged patients?
Yes, we help connect eligible patients with charitable trusts, NGOs, and CSR funds that provide partial or full financial support.
9. Can I use multiple insurance policies together?
Yes, in some cases, we can coordinate multiple policies under coordination of benefits to maximize your claim.
10. What if my insurance claim gets rejected?
Our TPA team will help you understand the reason and guide you through possible resubmission or reimbursement options.
11. What happens if my claim is only partially approved?
You may need to pay the balance amount not covered by insurance. Our billing team will explain the breakdown clearly.
12. Is post-treatment follow-up also covered under insurance?
It depends on your policy. Some insurance plans do cover follow-ups or day-care procedures. We help you check coverage before booking.
13. Do you support reimbursement claims?
Yes, if cashless is not possible, we help you with complete documentation for smooth reimbursement processing.
14. Who do I contact if I need help with insurance paperwork?
Visit our TPA & Insurance Desk at the hospital entrance, or call our helpline. Our team is available Monday–Saturday, 9:00 AM to 6:00 PM.
15. Why should I choose Onco-Life Cancer Centre for insured cancer care?
Because we offer:
- One-stop cashless insurance coordination
- Support for both private & government schemes
- Guidance for financial aid if uninsured
- Quick TPA approvals & expert documentation team
- Compassionate care backed by clinical excellence
