Insurance & TPA Services
- Home
- Insurance & TPA Services
Insurance & TPA Services
Making Your Cancer Journey Easier – Financially & Emotionally
At ICTRC Onco-Life Cancer Centre, we understand that navigating medical bills, insurance paperwork, and treatment costs can feel overwhelming — especially when you’re already dealing with the emotional weight of cancer. That’s why we have a dedicated TPA (Third Party Administrator) Desk at your service.
What is a TPA?
A Third Party Administrator (TPA) is a licensed body that acts as a bridge between the insurance company and the patient. Their main role is to handle your health insurance claims and ensure that your hospital bills are processed smoothly and efficiently.
Our TPA team works closely with your insurer to:
- Initiate and process cashless insurance claims
- Coordinate pre-authorization for planned treatments
- Handle documentation and billing procedures
- Ensure quick claim settlement
- Assist in claim queries or rejections (if any)
Cashless Insurance Facility
We are empaneled with all major private and public health insurance companies. This means you can avail cashless hospitalization for eligible treatments, subject to policy terms. You don’t have to worry about arranging money upfront – we handle the coordination directly with your insurer.
Available For:
- All major private insurance providers
- Central and state government health schemes
- PSU & corporate policies
Government Schemes & Empanelment
Our team also helps eligible patients access benefits under:
- Mahatma Jyotiba Phule Jan Arogya Yojana (MJPJAY)
- Ayushman Bharat – PMJAY
- ESIC, CGHS, and other public health insurance programs
If you qualify, we help verify documents, complete formalities, and make sure you get the entitled benefits.
Financial Help for Needy Patients
In addition to insurance, we believe cancer care should never stop due to lack of funds. Our TPA desk also:
- Connects you with charitable foundations and trusts that fund cancer care
- Assists in applying for subsidies, donations, or NGO assistance
- Helps with forms, letters, and documentation for financial aid
Some of our support comes through collaborations with:
- National NGOs
- Religious trusts
- Local donor networks
- CSR-funded patient assistance programs
Step-by-Step Support
From admission to discharge, our TPA staff ensures:
- You are made aware of your policy benefits
- All paperwork is taken care of
- You or your caregiver are kept updated
- Your claims are followed up till settlement
- Any rejections or short-payments are escalated promptly
Most Popular Question
Satara – TPA & Insurance Desk – Frequently Asked Questions
1. What is a TPA and how does it help me at Onco-Life Cancer Centre?
A TPA (Third Party Administrator) helps process insurance claims. Our TPA team assists you with documentation, approvals, and smooth claim settlement, so you can focus on treatment.
2. Does Onco-Life Cancer Centre provide cashless treatment?
Yes, we offer cashless treatment under most government and private insurance schemes, subject to your policy terms and approvals.
3. Which insurance companies are accepted here?
We are empanelled with almost all major private insurers like Star Health, ICICI Lombard, HDFC Ergo, Niva Bupa, Tata AIG, and government schemes like MJPJAY (Mahatma Jyotiba Phule Jan Arogya Yojana), Ayushman Bharat, CGHS, and ESIC.
4. Do I need pre-authorization for cashless treatment?
Yes, our TPA team will help initiate the pre-authorization process with your insurer. This is usually done before admission or treatment starts.
5. How long does it take for the cashless approval?
Typically, cashless approval takes 24–48 hours, depending on the insurer and the case. Emergency cases are prioritized.
6. Can I still get treated if I don’t have cashless approval in time?
Yes. You may be admitted on a deposit basis and our team will help convert it into cashless once the approval comes through.
7. What documents are needed for cashless hospitalization?
Basic documents include:
- Insurance card / policy number
- Aadhaar card / PAN card
- Doctor’s prescription
- Recent medical reports
Our TPA desk will guide you step by step.
8. Is there any support for poor or underprivileged patients?
Yes, we help connect eligible patients with charitable trusts, NGOs, and CSR funds that provide partial or full financial support.
9. Can I use multiple insurance policies together?
Yes, in some cases, we can coordinate multiple policies under coordination of benefits to maximize your claim.
10. What if my insurance claim gets rejected?
Our TPA team will help you understand the reason and guide you through possible resubmission or reimbursement options.
11. What happens if my claim is only partially approved?
You may need to pay the balance amount not covered by insurance. Our billing team will explain the breakdown clearly.
12. Is post-treatment follow-up also covered under insurance?
It depends on your policy. Some insurance plans do cover follow-ups or day-care procedures. We help you check coverage before booking.
13. Do you support reimbursement claims?
Yes, if cashless is not possible, we help you with complete documentation for smooth reimbursement processing.
14. Who do I contact if I need help with insurance paperwork?
Visit our TPA & Insurance Desk at the hospital entrance, or call our helpline. Our team is available Monday–Saturday, 9:00 AM to 6:00 PM.
15. Why should I choose Onco-Life Cancer Centre for insured cancer care?
Because we offer:
- One-stop cashless insurance coordination
- Support for both private & government schemes
- Guidance for financial aid if uninsured
- Quick TPA approvals & expert documentation team
- Compassionate care backed by clinical excellence
